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Warranty

The "Perfect Fit" Guarantee

At Taiter Tots, safety is our first priority. Because a snug fit is essential for the safe use of a Rail Huggy, we offer a 14-day Fit Guarantee.

  • Fit Check: We ask that you test the fit of your Rail Huggy on your bed rail immediately upon arrival before removing any tags or washing the product.
  • Returns: If the RailHuggy does not fit your specific rail model tautly and securely, you may return it for a full refund or exchange within 14 days, provided it is in original, unwashed condition with all packaging intact.

Limited 6-Month Warranty

We take pride in our craftsmanship. Your Rail Huggy is covered by a 6-month manufacturing warranty from the date of purchase.

What is covered:

  • Faulty stitching or quilting.
  • Defective fasteners (snaps, velcro, or zips).
  • Fabric defects present upon arrival.

What is not covered:

  • General wear and tear from daily use.
  • Shrinkage due to incorrect washing (please follow the Care Guide carefully!).
  • Damage caused by pets, sharp objects, or improper installation.
  • Fading due to direct sunlight exposure.

How to Lodge a Return

To start a return or warranty claim, please email us at [Your Email Address] with:

  • Your Order Number.
  • A photo of the issue (or a photo of the fit if requesting a return).
  • For safety reasons, we cannot accept returns on items that have been used or washed.
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