Warranty
The "Perfect Fit" Guarantee
At Taiter Tots, safety is our first priority. Because a snug fit is essential for the safe use of a Rail Huggy, we offer a 14-day Fit Guarantee.
- Fit Check: We ask that you test the fit of your Rail Huggy on your bed rail immediately upon arrival before removing any tags or washing the product.
- Returns: If the RailHuggy does not fit your specific rail model tautly and securely, you may return it for a full refund or exchange within 14 days, provided it is in original, unwashed condition with all packaging intact.
Limited 6-Month Warranty
We take pride in our craftsmanship. Your Rail Huggy is covered by a 6-month manufacturing warranty from the date of purchase.
What is covered:
- Faulty stitching or quilting.
- Defective fasteners (snaps, velcro, or zips).
- Fabric defects present upon arrival.
What is not covered:
- General wear and tear from daily use.
- Shrinkage due to incorrect washing (please follow the Care Guide carefully!).
- Damage caused by pets, sharp objects, or improper installation.
- Fading due to direct sunlight exposure.
How to Lodge a Return
To start a return or warranty claim, please email us at [Your Email Address] with:
- Your Order Number.
- A photo of the issue (or a photo of the fit if requesting a return).
- For safety reasons, we cannot accept returns on items that have been used or washed.
